Artificial intelligence is radically revolutionizing businesses and AI-powered ChatBots are one of the best examples. We no longer need to wait for a long hold before our call gets answered by a customer care representative or to wait for a number of days for a reply to our email.
Technology has been seeping its way into your life slowly for some time, and it has been greatly impacting how you do business. Most organizations are unaware about just how widely it’s being used right now at their very own workplace.
Now, with ChatBots, the communications between customers and companies have become much easier. By using Chatbots, you can offer support to your customers whenever and wherever they want.
Apple’s Siri, Google’s Google Home, and Amazon’s Alexa are becoming crucial to everyday life. As this trend continues, we are becoming accustomed to chatting with bots. Soon, we will look up and bots will be everywhere.
What had started as a mere technological advancement, the ability to chat with bots has now propelled an increase of chat bots.
For instance, Facebook has made waves for its implementation of chat bots. These bots aren’t just a new accessory though, they are evidently helping businesses adopt this technology and leveraging it for more growth.
With all these advances in AI, the role of agents has also transformed. As more processes become automated, human agents have more time to focus on intricate cases which may be too difficult for intelligent assistants/chat bots to handle on their own. Agents ensure that customer experiences run smoothly when further support is needed.
By integrating bots with simple messaging apps like Facebook, WhatsApp or Skype, a lot of labor and time is saved. Chatbots not only personalize your customer experience but also helps build friendly relations with them. The chatbot services can be used 24/7 without making your customers wait, therefore giving businesses an opportunity to gain loyalty of customers.