Chatbot is the latest buzz in the eCommerce universe. The popularity of Chatbots or AI- based Conversational UI has significantly risen over the past few years. But what might be the reason of such growth? Why are they being so widely embraced? The reasons are very simple:
A Chatbot is nothing but an app that helps business teams reach a wider audience base. Adoption of this amazing technology helps businesses save a lot of money which would have been spent in the traditional ways of interacting with the clients. With the innovation of Chatbots, you no longer need to install and maintain a chat interface on your website. They can easily be placed in places such as – Facebook Messenger, Skype, WhatsApp, Slack, or on your own website. These Chatbots can transform your business as they’re pushing customer engagements, marketing, sales, and support.
In the current scenario of artificial intelligence, bots are way ahead of live chats and virtual assistant services; and are ready to replace them. Some elements make them a practical alternative to current live chat services.
At this time, most Chatbots attempt to mirror most chat app patterns. It is a practical path to engaging in conversations like humans, we are used to talking with other humans in an open-ended conversation style, where both parties are involved to converse.
As a natural language comprehension, we expect digital services to be able to interact with us at the same level, understanding the most important bits of the conversation to figure out what we’re looking for, then delivering a logical response promptly.
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